Question 1

How Do I Get Custom Lights?

Accepted Answer

A lot of what we do are custom builds! Check out our Custom Lighting tab for our Custom Light Builder tool that will provide pricing on the fly for many popular options. Looking for something you dont see? Please send us an email to get your custom tailored lights and pricing!

Question 2

Whats the Turnaround Time?

Accepted Answer

This will vary product to product. Many items ship out within 2 business days and tracking will be provided via email once shipped out.
Custom Builds are typically quoted at 4 to 8 weeks. Often times it is sooner, but we like to make sure we provide the highest quality possible and quality takes time. If you have time constraints, please reach out to us so we can address your deadline.

Question 3

Whats the Warranty?

Accepted Answer

Please refer to the products listing page for specific warranty information, as it varies depending on the brand, configuration, etc. All warranties are non-transferable and are only applicable to the original purchaser. We cannot handle warranty claims for parts purchased elsewhere, even if we are a distributor for that same product. If it was purchased through a dealer, that dealer must handle your claim directly.
 
Custom builds are backed by a 18 month warranty against moisture and paint failure. Most products, once modified have voided warranties. We will do our best to help replace any failed components in the event of a failure on a custom built light.

Question 4

The Product I Want To Order is a Pre Order/Backorder

Accepted Answer

We will provide an ETA either once the order is placed, or send us an email inquiry and we will provide an ETA to you.

Question 5

There Are A Lot of Custom Options, But I Dont See What I Need"

Accepted Answer

We love thinking outside of the box! We are here to help. Send any questions to Support@TwoThreeDesigns.us and we will get you squared away on your one off build.

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